Webinar on Supporting the Social Service Workforce on the Frontlines of the Refugee Crisis in South East Europe

Tuesday, June 26, 2018, 4:00pm – 5:00pm, East African Time
Register now to join the webinar.
This webinar will review some of the initiatives developed to improve capacities of the frontline social service workers in supporting refugees and migrants to address child protection issues. The discussion will also touch upon common challenges of the social work response during the refugee and migrant crisis and ways of addressing them.
Speakers will discuss the work of NGO Terre des Hommes and the Child Protection Hub for South East Europe in supporting frontline social service workers on how to address the needs of the most vulnerable children in development and emergency contexts. The Child Protection Hub for South East Europe is an initiative of Terre des Hommes and other NGOs within the region that was developed to create a regional network of professionals for peer-to peer support and exchange of experience on child protection-related issues. Building on this platform, and support of the UNICEF Regional Office in Geneva, in 2015 Terre des Hommes developed an emergency capacity building program, to support frontline social service workers working with refugees and migrants in the former Yugoslav Republic of Macedonia (fYRoM), Serbia, Croatia and Hungary, while also creating a small cadre of trainers who can continue providing support to their peers and opportunities for online exchanges.
In each targeted country in Southeast Europe, Terre des Hommes worked in cooperation with local partners like the International Open Gate La Strada, a Macedonian NGO, supporting refugees and migrants through this network. Speakers from both Terre des Hommes and International Open Gate La Strada will provide an overview of the program and share personal experiences.
The webinar will attempt to address the following key questions:
• What capacities are required of national systems and the social service workforce to adequately address the needs of the refugees and migrants?
• What role can the NGO sector play in supporting workforce needs?
• What are the sustainability issues of surge support provided during the emergency response and how can capacity development be more sustainable?
Stephanie Delaney is a social worker (MSW) and has a master’s degree in International Child Welfare. Originally from the UK, for the last 15 years Stephanie has worked in South East Europe, Asia, the Middle East and North Africa. Her particular interest is working with frontline staff. She has worked for a number of agencies, and during the Southeast Europe / Balkans refugee and migration crisis, she supported a workforce capacity initiative carried out by Terre des Hommes Lausanne and the UNICEF Regional Office for Europe and Central Asia.
Aleksandar Mitanoski is a social worker from the former Yugoslav Republic of Macedonia. Over seven years he worked on the development, planning and implementation of various projects at the national and international levels, focused on children, Roma, youth, refugees, etc. Since 2015 Aleksandar has been working as a social worker of the International Open Gate La Strada in the refugee camp Tabanovce, managing mobile teams and directly providing services to refugees and migrants. Currently he is completing a master’s degree in Management of Strategic Communications and Public Relations at Institute of Communication Studies in Skopje.
Dr.Natia Partskhaladze is the Senior Technical Advisor at the Global Social Service Workforce Alliance. In this role, she provides technical leadership and guidance on effective approaches of strengthening the social service workforce and manages a portfolio of partnerships, initiatives and special activities. Prior to joining the Alliance, she has had 15 years of experience in the field of child protection and social service system strengthening, both at the policy and programming level.
Register now for the webinar

List of Past Webinars

The Social Service Workforce Webinar Series is funded by PEPFAR / USAID and implemented by the Global Social Service Workforce Alliance.

The webinars and symposiums held to date have engaged participants from government, UNICEF, NGOs, universities and professional associations. This virtual platform enables the active exchange of information and expertise across and within countries and provides a cost-effective method of identifying and disseminating promising practices for providing better care and support to vulnerable populations.

Click on a previous webinar to read a summary and listen to a recording. All of our webinars are available on our YouTube channel.

Supporting the Social Service Workforce on the Frontlines of the Refugee Crisis in South East Europe

June 26, 2018

Ways in Which the Social Service Workforce Plays a Key Role in Preventing Violence Against Children

April 12, 2018

New Resources to Strengthen Case Management Approaches

February 13, 2018 and March 7, 2018

4th Annual Global Social Service Workforce Alliance Symposium: Case Management and the Social Service Workforce

May 24, 2017

World Social Work Day – Advocacy Tools to Raise the Profile of Social Workers Locally and Globally

March 16, 2017

Building the Evidence Base for Social Service Workforce Strengthening

November 9, 2016

3rd Annual Social Service Workforce Alliance Symposium: Strengthening the Continuum of Care for Orphan and Vulnerable Children

June 2, 2016

Mapping Social Service Workforce Training in West and Central Africa

December 7, 2015

Development of the Child and Youth Care Work Profession

July 2, 2015

2nd Global Social Service Workforce Alliance Symposium: A Review of the State of the Social Service Workforce

June 2015

World Social Work Day – Celebrating Success in Social Service Workforce Strengthening

March 16, 2015

Developing Community Social Service Workers:  The Role of Para Professionals and the Work of the Alliance Interest Group on Para Professionals

December 4, 2014

Roundtable Discussion on Social Work Faculty Recruitment and Retention

September 23, 2014

The Role of Local Government Staff in Coordinating and Overseeing Social Services

July 30, 2014

1st Global Social Service Workforce Alliance Symposium: Supporting Families, Building a Better Tomorrow for Children

April 2014

Using Human Resources Data to Improve Social Services: Experiences from Malawi and Tanzania

March 6, 2014

Deinstitutionalizing the Alternative Care System for Children: Implications for the social service workforce with learning from Rwanda and Moldova

December 5, 2013

Strengthening Social Service Systems through Cross-Sectoral Collaboration:  Multi-sectoral coordination at the policy and planning level

November 21, 2013

Strengthening Social Service Systems through Cross-Sectoral Collaboration: Multidisciplinary teams in communities and local health facilities

October 15, 2013

Supporting the Social Service Workforce:  Attracting and Retaining Workers in Underserved Areas

August 8, 2013

Connecting People. Transforming Lives:  The Launch of the Global Social Service Workforce Alliance

June 6 and June 7, 2013

Professionalizing the Social Service Workforce – the Role of Licensing

March 28, 2013

Creating Supportive Environments for the Social Service Workforce

February 5, 2013

Social Work Diploma and Degree Programs

October 23, 2012

Child Protection System Mapping and Assessment – What Can We Learn About the Workforce?

June 27, 2012

The Role of Case Work and Case Supervision within the Social Services Workforce 

April 3, 2012

Working with Community Members and Workers in the Social Services

January 17, 2012

Travailler avec des membres et travailleurs de la communauté au sein des services sociaux

January 19, 2012 (French)

A Review of Achievements and Challenges since the 2011 Social Welfare Workforce Strengthening Conference

November 15, 2011

Social Welfare Workforce Training Curricula

September 8, 2011

Lessons Learned from the Global Healthcare Workforce

July 14, 2011


Please visit www.socialserviceworkforce.org/webinars to learn more about this webinar series and to access the series’ archives.
This webinar series is supported by: USAID, PEPFAR and 4Children